Terms of Service

There are precautions we must take on any job. If you know of or suspect infectious conditions, dangerous chemicals, mold, insects, rodents, and the like in your home, garage, basement, etc., please let us know at the time of booking. We do not accept jobs in which infectious diseases or toxic substances of any kind (such as BLACK MOLD, ASBESTOS, and RODENT FECES) are known or suspected. THIS IS A SERIOUS HAZARD. PLEASE LET US KNOW IMMEDIATELY.

Booking Policy - Projects may require deposit. Minimum hours and/or travel fees may apply, all of which will be discussed in advance and noted in your emailed appointment confirmation.

Cancellation Policy

Appointments with a solo organizer (other than Isabella Guajardo) or team sessions of 2 or more:

  • Appointments require a minimum 48-hour cancellation notice by email to girlwithatruck@gmail.com or your deposit is fully forfeited.

  • Under 48 hours' notice = Cancellation fee is $150 or the Deposit/Retainer fee, whichever is larger.

  • Cancellation fees may not be credited toward another appointment or supplies.

  • What is 48 hours' notice? Example: If your appointment is for a start time of 10 a.m. on Saturday, the cancellation request must be completed via email by 10 a.m. the previous Thursday.

One-on-one appointments with Isabella Guajardo or a single team member:

  • Appointments require a 24-hour cancellation notice by email to girlwithatruck@gmail.com or customer forfeits the full-value session rate and/or Deposit/Retainer Fee, whichever is larger.

  • What is 24 hours' notice? Example: If your appointment is for a start time of 10 a.m. on Friday, the cancellation request must be completed via email by 10 a.m. the previous day (Thursday).

Payment is immediately due upon completion of services for the day - Business invoicing is available upon pre-approval only; please request an application. There is a $34 returned check fee. A minimum 2% of total monthly fee will apply for late payments of 5 days or more.

Methods of Payment Accepted

  • Local checks and payment via Quickpay with Zelle (preferred) are accepted forms of payment (some banks may have a daily transfer minimum). Local checks are accepted with valid identification.

  • Bella Organizing gift cards and pre-paid package services never expire and are non-refundable. They are like cash, so please keep them safe as they cannot be replaced if lost or stolen.