Terms of Service

Terms of Service for Bella Organizing LLC dba Girl With A Truck™

There are precautions we must take on any job. If you know of or suspect infectious conditions, dangerous chemicals, mold, insects, rodents, and the like in your home, garage, basement, etc., please let us know at the time of booking. We do not accept jobs in which infectious diseases or toxic substances of any kind (such as BLACK MOLD, ASBESTOS, and RODENT FECES) are known or suspected. THIS IS A SERIOUS HAZARD. PLEASE LET US KNOW IMMEDIATELY.

Booking Policy - Projects may require deposit. Minimum hours and/or travel fees may apply, all of which will be discussed in advance and noted in your emailed appointment confirmation.

Cancellation Policy

Appointments with a solo organizer (other than Isabella Guajardo) or team sessions of 2 or more:

  • Appointments require a minimum 48-hour cancellation notice by email to girlwithatruck@gmail.com or your deposit is fully forfeited.

  • Under 48 hours' notice = Cancellation fee is $150 or the Deposit/Retainer fee, whichever is larger.

  • Cancellation fees may not be credited toward another appointment or supplies.

  • What is 48 hours' notice? Example: If your appointment is for a start time of 10 a.m. on Saturday, the cancellation request must be completed via email by 10 a.m. the previous Thursday.

One-on-one appointments with Isabella Guajardo or a single team member:

  • Appointments require a 24-hour cancellation notice by email to girlwithatruck@gmail.com or customer forfeits the full-value session rate and/or Deposit/Retainer Fee, whichever is larger.

  • What is 24 hours' notice? Example: If your appointment is for a start time of 10 a.m. on Friday, the cancellation request must be completed via email by 10 a.m. the previous day (Thursday).

Payment is immediately due upon completion of services for the day - Business invoicing is available upon pre-approval only; please request an application. There is a $34 returned check fee. A minimum 2% of total monthly fee will apply for late payments of 5 days or more.

Methods of Payment Accepted

  • Local checks and payment via Quickpay with Zelle (preferred) are accepted forms of payment (some banks may have a daily transfer minimum). Local checks are accepted with valid identification.

  • Bella Organizing gift cards and pre-paid package services never expire and are non-refundable. They are like cash, so please keep them safe as they cannot be replaced if lost or stolen.

Refund Policy - There are no refunds for services rendered and supplies already put in place. We want to make sure that you’re happy, so please let us know if you prefer adjustments to be made while we are working at your home so that we can take care of it on the spot.

Payment Mailing Address (for pre-approved invoicing only paid by check): Bella Organizing - P.O. Box 18832, Oakland, CA 94619

Home Organizing and Move Management - Scheduled on-site time with Isabella Guajardo (one-on-one) as well as off-site time for processing consultation notes, design sketches, and/or overseeing moving and storage projects is available by appointment and fee-based as noted in your emailed appointment confirmation.

In lieu of travel fees, there is an hourly per person daily minimum based on your San Francisco Bay Area location. Projects lasting 4-8 hours in one day include up to two 10-minute rest breaks. You are not billed for lunch breaks (30+ minutes).

Extreme Conditions Surcharge - There is a $25 per hour & up surcharge for extremely dirty conditions. PLEASE LET US KNOW ABOUT KNOWN OR SUSPECTED EXTREME SITUATIONS IMMEDIATELY UPON BOOKING, such as hoarding, asbestos, mold, rotting food, and/or feces, as we will need to refer you to another company that specializes in cleaning these environments.

WE RESERVE THE RIGHT TO REFUSE SERVICE IF UPON ARRIVING AT YOUR HOME WE FIND A SITUATION DEEMED TO BE POTENTIALLY UNSAFE OR HARMFUL TO OUR STAFF OR FOR ANY REASON AT ALL.

Move Management / Moving Day Assistance Services

Customers choose, hire, and schedule their own moving companies. At times they require moving day assistance and call on us for it. The customer must always be present, on-site, and/or available by phone or text message in the case of questions or an emergency. The customer must also be present for the following but not limited to: signing the moving company's paperwork at the beginning and end of the move, to perform walk-throughs upon the arrival of the movers, before they leave to let the movers know what should and should not be moved, to ensure that the movers load and unload everything the customer wants moved, to lock up and secure all location(s) after the move, to provide final furniture and box placement confirmation at the new location before the movers’ leave, and to provide payment to the movers. We do not sign paperwork nor provide any type of payment to your movers.

Each moving company has its own policies and procedures. We cannot tell them how to pack, unpack, label, load, unload, or move things, and cannot be responsible for how they perform their work. We highly suggest obtaining full-coverage insurance from your moving company and requesting both when booking and when they arrive on moving day for them to lay down surface protection, including in areas where they may be wheeling boxes in and out on a dolly or hand truck, and to be mindful of where their truck drives and parks to avoid things such as damaging tree limbs or property. Bella Organizing/Girl With A Truck™ is not responsible or liable for things left behind at the old location or that are lost, stolen, forgotten, or for damage or injury of any kind caused by the movers or their negligence (including but not limited to leaving items sitting on the sidewalk for various periods of time without supervision or closing and locking the door of their moving truck or van while they step away, which they often do).

Third-Party Referrals

There is no obligation to use any services that we recommend or introduce you to, and any provider deemed best suited for your needs can be chosen. Referrals are provided because their services or products may be a good fit. Please be aware that we may receive a referral payment from them if they are chosen.

Bella Organizing | Girl With A Truck™ will not be liable for any losses, injuries, claims or damages occurring to you (the client) or any other third party arising from acts or omissions of contractors, subcontractors, trades people, suppliers or manufacturers with respect to the project.

The client agrees to indemnify and hold Bella Organizing | Girl With A Truck™ and the organizers harmless of any claim, loss, injury, liability, damage or expense, including reasonable attorney’s fees arising from this Agreement.

Bella Organizing | Girl With A Truck™ may recommend contractors or companies to execute projects, and such contractors shall enter into agreements with you whereby you agree to pay the company or contractor directly for services rendered by the contractor.

Bella Organizing | Girl With A Truck™ shall not be responsible for paying any fees to contractors, sub contractors, specialists, for services performed by such contractors with respect to the project.

Bella Organizing | Girl With A Truck™ team members are not movers and we do not provide transportation for your moving or storage project, nor do we load furniture onto moving trucks, pods, or carry packed boxes or furniture up or down flights of stairs. For loading and delivery of your household goods & furniture from one house to another or items to be hauled to/from a public or private storage unit, we will gladly provide referrals for a moving company or delivery service upon request.

Clutter Take-Away

When downsizing, the customer is the sole decision-maker as to what is kept and discarded. We do not itemize or provide a list of things that you are getting rid of, unless you request us to spend time on the clock doing so, which we think may not be worth your while if your intention is to attempt a donation write-off. Be sure to double check items in your donation/trash/recycling piles to ensure they are things that you no longer want prior to your hauler taking them away, as they cannot be returned. Please ask, as we provide referrals for local hauling and moving services as needed, if you need assistance to deliver your household goods, trash, and recycling. Discards taken away by Bella Organizing | Girl With A Truck™ becomes company property and cannot be returned. We do not provide donation receipts.

Sorry, NO PASSENGERS ALLOWED IN COMPANY OR STAFF VEHICLES.

Personal Shopping & Supply Pick-Up & Delivery Services

At times we may arrive with packing or organizing supplies for a project and/or clients request personal shopping services for packing, organizing materials, or other supplies. Packing and organizing products are seasonal from a variety of vendors and product prices vary. These products may have a markup of up to 25% above MSRP to account for time and gas researching, shopping, ordering, coordinating, storing, and delivering these items for customers prior to their use. When a client utilizes our personal shopping services at our hourly rate of $150 to obtain supplies, purchases are not marked up but rather reimbursed by the client at cost. It is important to us that you are happy with the products we obtain for you. Please do not feel obligated to purchase products from us; we provide them only to enhance the outcome of your project. Items are non-returnable and non-refundable once we leave for the day. Please review the organizing supplies while we are working in your home and your invoice for anything that you may decide not to purchase before we leave for the day. Bella Organizing shall not be liable for any claims, warranties, defects, or conditions pertaining to any merchandise purchased or recommended by the organizer for the client. We are happy to use organizing supplies that you purchase and provide.

Personal Shopping Rate = $150 per hour (includes time, gas, and toll when applicable).

Product Consultation Rate – Fee for on-site and/or remote services by email, text message, telephone, etc. = $150 per hour (such as when the client chooses to do their own product shopping & purchasing, and requests for the organizer to provide input and ideas as to what they should buy, the size, color, quantity, etc.) A product consultation appointment must be scheduled in advance. On-site consultation availability is limited.

Packing/Unpacking Services

“PACKING & UNPACKING” SERVICES DO NOT INCLUDE SORTING, DECLUTTERING, OR ORGANIZING UNLESS YOU HAVE SPECIFICALLY SCHEDULED A COMBINATION DECLUTTER & PACK OR UNPACK & ORGANIZE SESSION AS NOTED IN YOUR EMAIL CONFIRMATION.

Your valuables matter to us. If you have items that require crating or special packaging, such as oil paintings, extremely fragile pieces, large heavy garden sculptures, etc., please let us know while booking and we will help to provide a referral for the job. We do not provide packing services for items that require more than cardboard box packaging of a maximum 5.0 cubic feet large box. Please note that items such as stained-glass, Tiffany lamps, sensitive and high-value artwork, etc. may require crating or special materials/handling performed by professionals in that field.

Parking – Our organizers arrive from different locations in our own vehicles. Please let us know if you have free on-site guest parking available, particularly in neighborhoods with limited parking hours or that require paid meter or garage parking. Time required for difficult parking situations and time to move vehicles in a timed parking zone, for example, is included as scheduled time with you. A parking surcharge of up to $35 per car will be added to your bill when the only available parking within two short blocks of your location is paid meter or fee-based garage parking.

Bella Organizing | Girl With A Truck™ offers packing/unpacking/organizing projects by the hour only. It is common for people to assume that everything they want during a home organizing, packing, and/or unpacking project can be taken care of in one day or one session. In most cases it can take several sessions to sort through and organize years or decades of clutter build-up. Your project may require one or more follow-up sessions per room, particularly for garages, paperwork organizing, rooms in which several boxes need to be opened and sorted through, extreme hoarding conditions and full home and inventory projects. Flat quotes for services are not provided unless otherwise noted in your emailed appointment confirmation.

Cleaning - We perform light cleaning around areas being organized unless you request deep cleaning during booking. For general home organizing sessions, please have basic supplies ready and available: rags, all-purpose or specialty cleaners you prefer for specific surfaces, a broom, dustpan, mop, vacuum cleaner, and trash bags large and small.

Safety - Professional organizers work in dusty environments all the time, so it is common for us to wear masks and gloves during a project. For safety purposes, we cannot work without shoes. We wear shoe covers in many cases but may need to remove them when walking up and down stairs or in other potentially hazardous situations so that we can see where we are going and avoid slipping and falling.

Depending on current state and county shelter orders, there may be times when we are unable to work directly with customers, need to keep a minimum of 6’ distance, and/or can only work in environments in which everyone is wearing protective face coverings.

Please do not work alongside us. When you, your friends, or family helps to lift and move things around during a session, you are all at risk of physical injury. We are faster and most productive when you allow us to do the job for you.

If you have pets or small mobile children, please place them in a safe and securely enclosed area other than where we are working. We love kids and animals but are not responsible for runaway children and pets through open doors, windows, or gates nor accidentally stepping on pets or children that run under our feet while we are working. Barking pets distract from the work we are doing and pets that jump on us can cause someone to trip and fall. Some of our staff members may be allergic to pets. Please help maintain a safe working environment for all.

Packing Policy

We will gladly dust and clean your items in preparation for packing when it is scheduled into our appointment time. It must be requested during booking so we can plan for the extra time. We do not provide time or cost estimates for these extra services; it is by the hour only. Please be aware that cleaning while packing always requires extra time for which you will be billed; it can easily take packing TWICE AS LONG.

WE ARE NOT RESPONSIBLE FOR BROKEN OR DAMAGED PROPERTY ONCE IT IS PACKED SINCE WE WILL NOT BE IN CHARGE OF THE ENTIRE PROCESS OF THEIR MOVEMENT INCLUDING LOADING, TRANSPORTING AND UNLOADING BY YOU OR YOUR MOVERS. Please note that many companies have this same policy when they are not in control of how items are taken care of by the various persons involved in your project. IT IS HIGHLY RECOMMENDED THAT YOU HAVE YOUR MOVING COMPANY PACK AND INSURE FRAGILE AND HIGH VALUE ITEMS. We do not pack extremely fragile items or anything $100 fair market value or higher; please set aside and inform us of these items in writing (in a reply to your appointment email) at least 24 hours prior to your appointment.

General Handling Policy

WE DO NOT PROVIDE FULL VALUE REPLACEMENT INSURANCE. We take pride in how we handle your belongings and do so with great care. In the event of damage or breakage to property while we are handling it, individual items will be covered at 60 cents per pound per article to a maximum of 100 lbs. For example, a 100lb television is covered to a maximum of $60 (100 lbs. x 60 cents per lb.) Please bring your claims requests to the attention of Isabella Guajardo for review and/or email your concerns and request to info@girlwithatruck.com within 24 hours of our session with you. The damaged item(s) AND packaging (as applicable) must be present for us to review with you.

PLEASE CONTACT YOUR MOVING COMPANY FOR ITEMS THAT ARE DAMAGED WHILE UNDER THEIR CARE AND SUPERVISION; THEY ARE RESPONSIBLE FOR YOUR ITEMS WHILE THEY ARE HANDLING THEM.

Photos & Video: Photos and videos may be taken, during moving, organizing, and other projects, and are kept for archival records and/or used for our portfolio, website, social media, brochures, and other marketing purposes. Bella Organizing | Girl With A Truck™ reserves the right to photograph or video any work in progress or work after it has been completed and to use it in any publication or for any reasonable use. Your name will not be used in connection with the photos/videos without your prior consent.

EMAIL LIST: IF YOU RECEIVE OUR EMAILED NEWSLETTER, YOU MAY UNSUBSCRIBE AT ANY TIME THROUGH A LINK PROVIDED AT THE BOTTOM OF THE EMAIL.

Updated 2/9/2026.